What customers are saying about Grande...
”First, I would like to say that by switching to Grande a little over a year ago, I saved almost $50 per month for the same service (cable,telephone & high speed internet). Since the switch, we have been thoroughly satisfied and are very happy about doing business with a local company. Although I am a lifetime Austin resident, I had a very hard time finding your Burnet Road Office. After a couple of frustrating passes, I called the San Marcos Office for directions. Sylvia, a San Marcos employee, stayed on the phone with me until I finally reached the office. I just want to say that Sylvia was pleasant, patient and very friendly. After reaching the Burnet Rd. office, again, everyone was completely friendly and supportive. Its not often that I work with a company that is so customer oriented and willing to do the extra things that make doing business with Grande such a great experience. I'm sure Austin is anxiously awaiting the cable to be extended to reach more customers. Please extend my holiday greetings and thanks to Sylvia, and all the fine folks at Grande Communications.”
Roland R. - Austin
”The whole idea of having all my communication needs in one bill was really appealing to me. Grande has been very good about follow up when I call them with a question. Somebody would call back and double check, which I like a whole lot. And they're really friendly.”
Arthur C. – Austin
”Community investment is not simply a slogan for Grande. Their employees contributed generously out of their own paychecks to feed the hungry and to make a positive and very impressive difference in the life of Corpus Christi.”
Ed S. - Corpus Christi
”When Grande came to our apartment complex, they provided clear, advanced notice to switch our communication utilities. We were paying four different bills per month and now I pay only one bill, which is less than all four bills combined.”
Carissa C. – Austin
”I was used to an attitude with customer support like ‘It's not our fault…bye.’ Grande’s people worked with me to find out the problem. They were with me on the phone for over an hour, even though the problem was with my computer. Grande’s attitude towards the customer is different.”
Chiquandra C. – San Marcos
”I am pleased with Grande wanting to be involved in the neighborhood. Grande's support of our community could serve as a model for other companies wanting to do business in the east side of town.”
Mohan R. - Austin
”Grande has been a great business partner for us. They are efficient, friendly and cost-effective which are all essential to keep up with the demands of a small business. We have found Grande to be quick when called upon for repairs and answers to our questions. I would recommend them to any small business.”
Michael M. – Corpus Christi
”One more vote for Grande for price, quality of service, and easy trouble-shooting. Bundling Grande services has saved us 20% over individual services. Grande works very well for us”
Sally R. - Austin
”I enjoy Grande’s service at home and at my place of business. I am extremely happy with the quality and value. I have telephone, cable TV and Internet services at my home. Having all three in one bill is great and I save money too. At my business we use Grande’s Internet service. Unlike some of Grande’s competitors, Grande doesn’t charge twice as much for my business to have high-speed Internet access. I pay the same amount for services at my home and at the office. What a deal!! I can’t think of a stronger vote of confidence that to say that I recommend Grande to my own customers. And my customers thank me for it!”
Daryl V. – Corpus Christi
” I can recommend Grande because I think their service is as good as the big companies and they support Hyde Park. I think it may be a little easier to get technical help from Grande, also. We also got a better price from Grande.”
Sharon M. - Austin
”We have fantastic luck with Grande. They sent out real people to install who were very nice and helpful. They're a local company, and when you call for support, an honest-to-god person (local even) answers the phone and actually tries to help you. And the Internet is fast and only went down once in a whole year. Cable TV is great, too. They were nice and in fact our tenant uses them based on our recommendation.”
Adam H. – Austin
”Grande has been my provider for the last 3-4 years and is probably the best of the competitors in my experience. We've got the Internet/Digital Cable/Phone bundle. We have a wireless router on Grande's Internet service and it works fine.”
John C. – Austin
”I've been very pleased with Grande in terms of reliability, services and cost. I utilize them for high-speed internet, phone with unlimited long-distance and basic cable.”
Kim W. – Austin
”When Grande came into our neighborhood, we were willing to give them a chance because of friends we knew and respected in the company. Our expectations have been exceeded from the beginning. Our experience has been one of professionalism, competence and thoughtfulness for our needs. The whole concept of having all our communications services in one bill has been very appealing and convenient. We recommend Grande without reservation.”
Gene and Max S. - Austin
”Grande’s installation people were so polite. They took the time to show me how to use everything and even hooked up my computer. I’ve been tickled pink with Grande’s service and recommended them to three of my neighbors. Whatever you’re doing Grande, keep it up!”
Lori S. – San Marcos
”We are excited to be among the first consumers in the entire state of Texas to experience the new fiber-to-the-home technology! Grande’s technicians were so nice and easy to work with. The Internet speeds are fabulous…super fast and reliable…the best you can buy and all you will ever need for today’s technologies and those on the horizon.”
Kristen and Wick A. - Austin
”I commend Grande for hiring such remarkable people. Every phone person or service tech I have talked with has been very courteous and most helpful. They really seem to enjoy their work. We are certainly pleased with our service.”
Johnnie B. – San Marcos
